§ 19-221. Adjustment of fees.

Any stormwater utility customer who has paid the utility fee and who believes that the fee is in error because site-specific attributes of the property require an individual adjustment to the standard billing for that class of properties, in order to maintain equity and proportionality of the fee, or that property is entitled to a full or partial credit by reason of onsite or appurtenant offsite nonpublic stormwater facilities, may, subject to the limitations set forth in this section, submit an adjustment request to the city manager or his designee.

(1)

Adjustment requests shall be made in writing and shall set forth in detail the grounds upon which the request is made.

(2)

The city manager, or his designee, shall review the adjustment request and shall either deny or grant the request in writing, within sixty (60) days following receipt of the request. A copy of the decision, including the reasons for the decision, shall be furnished to the customer.

(3)

The rate adjustment or credit, if granted, shall apply retroactively to the date at which any erroneous information was applied to the customer's fee, but shall not exceed one (1) year prior to the adjustment request.

(Ord. No. 98-52, § 6, 7-27-98; Ord. No. O-04-29, § 4, 6-28-04)